Client satisfaction is very important to us, please contact us immediately if there is an issue with your order by emailing firstname.lastname@example.org. Please describe your issue in as much detail as possible, providing images where possible. We’ll do everything to make it right. Return requests must be submitted within 10 business days of receipt. Z-SWAG, LLC reserves the right to refuse returns.
The Return Policy only applies to non-custom items. Custom orders are not eligible for returns. Upon reviewing and accepting your return request, full or partial refund will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns. We require clear images of the items be sent via mobile or email. We want to find out what happened and take the steps needed to make it right and prevent it from recurring ever again.