We want you to know we’ll do everything to ensure 100% satisfaction on all orders, but we need some help f rom you. We encourage you to order samples, send our your brand guidelines and we want you to be picky - after all your paying for swag and well, we believe it should be just right. We offer pre-production samples, mockups, and whatever else you’d like before your order is produced to avoid any issues. Once we're in the production phase, there's no looking back so carefully review your proofs. Look, we’re not perfect and printing on swag is not exactly a perfect science and anyone who tells you it is lying. If ever, there is an issue, we fix it, we audit what happened it at its core and implement processes to permanently avoid it f rom recurring again. What we're trying to say is, we've got your back!